FAQ

FREQUENTLY ASKED QUESTIONS

We would like to welcome you to justsomecooldesigns.com! To make sure our customers have an easy and pleasurable shopping experience, we have provided answers to some of the most frequently asked questions. If there is a question we did not address, please send us an email to: justsomecooldesigns@gmail.com 
We will get back to you within 24-48 business hours (weekends and holidays excluded).

What is justsomecoolddesigns.com’s shipping policy?
We ship USPS with tracking on all U.S. Orders (we sometimes use UPS with tracking as well).  Upon payment verification, you can expect to receive your purchase within approximately 7-10 business days (excluding holidays). We are not responsible for undelivered orders that are reported to us when the Postal Service or UPS shipping and tracking system shows a completed package delivery.

While we will do all we can to ensure your order is delivered on time, justsomecooldesigns.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Does justsomecoolddesigns.com ship internationally?
At this time, justsomecooldesigns.com ships only within the United States.

We appreciate the interest from our international customers and hope to offer international shipping in the future. If and when international shipping becomes available, this page will be updated with international shipping information. 

Thank you for your understanding and support!

What is justsomecoolddesigns.com’s return/exchange policy?
For orders within the U.S., we will gladly accept merchandise returns for exchanges ONLY (NO REFUNDS) within 10 business days from receiving your order. The return has to be equal or less in value for the exchange.  If 10 business days have gone by since receiving your order, unfortunately we can’t offer you an exchange. At this time we do not accept cash refunds.

To be eligible for a return exchange, your item must be unused and in the same condition that you received it and we require a receipt or proof of purchase. Please note that the item cannot exceed the price of the "returned" item. If you need to do an exchange, send us an email first at justsomecoolddesigns.com and we will provide you with further instructions.  Please note that the customer is responsible for the shipping cost on returns.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

For U.S. orders, what happens if my order doesn’t show a “delivered” status and is lost by the shipping carrier?
While we will do all we can to ensure your order is delivered, packages can sometimes get lost by the shipping carrier.  In this case, please allow us up to 30 days to resolve any issues with the shipping carrier.  This time frame also includes any replacement items needed to be shipped to the customer or refunds for lost packages.   

Again, we are not responsible for undelivered orders that are reported to us when the shipping carriers tracking system shows a completed package delivery.